Shipping Policy

At lentocollect.com, we aim to ensure your order arrives promptly and in excellent condition. We take great care in the packing and dispatch of every order to provide you with a seamless shopping experience.

Processing Time

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed the following business day. Please note that during promotional periods or holidays, processing times may be slightly extended due to higher demand.

Domestic Shipping

We offer standard and express shipping options within your region. Once dispatched, delivery typically takes between 2–7 business days depending on your location. You will receive a confirmation email once your order has been shipped, including tracking details so you can monitor its progress.

International Shipping

International orders are available to selected destinations. Shipping times vary by location, generally taking 7–14 business days. Customs duties, taxes, and any import fees are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order has been shipped, a tracking number will be provided so you can stay informed of its journey. Please allow up to 24 hours for tracking details to appear after dispatch.

Shipping Delays

While we strive to deliver all orders on time, unforeseen circumstances such as customs delays, weather conditions, or courier disruptions may occasionally impact delivery times. We appreciate your patience and understanding should any delay occur.

Pre-Order Items

For pre-order products, the estimated dispatch date will be clearly stated in the product description. Please note that shipping times for pre-orders begin once the item has been released and dispatched.

Packaging & Sustainability

We are committed to reducing our environmental impact. Orders are packaged using recyclable or eco-conscious materials wherever possible. Each item is carefully packed to ensure it reaches you in pristine condition.

Incorrect or Missing Items

If an incorrect or damaged item is received, or if part of your order is missing, please contact our customer service team within 7 days of receipt. We will gladly resolve the issue as quickly as possible.

Changes to This Policy

We may update this Shipping Policy periodically to reflect changes in our operations or legal requirements. Any updates will be posted on lentocollect.com.

Thank you for shopping with Lento Collect. We appreciate your trust and strive to make every purchase a positive experience.