Refund Policy – LentoCollect.com

At LentoCollect.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer a refund in accordance with the following policy.

Eligibility for Refunds

Items must be returned within 14 days of receipt. To qualify for a refund, items must be unworn, unwashed, and in their original condition with all tags attached. Returns that do not meet these criteria may not be accepted.

Non-Refundable Items

Certain items, such as gift cards or final sale products, are not eligible for a refund. Any exceptions will be clearly noted on the product page.

Return Process

To initiate a return, please log in to your account on LentoCollect.com and submit a return request through the returns portal. Once your request is approved, you will receive instructions for sending the item(s) back to us. Please ensure that the items are securely packaged to prevent damage during transit.

Refund Timeline

Once your returned items are received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid return label.

Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately through the website’s contact form. We will ensure that a replacement or refund is provided promptly.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on LentoCollect.com, so please review this page periodically for updates.

Thank you for shopping with LentoCollect.com. We are committed to ensuring your satisfaction and providing a seamless, enjoyable shopping experience.