Frequently Asked Questions – LentoCollect.com

1. How can I place an order?

Placing an order on LentoCollect.com is simple and secure. Browse our collections, select the items you love, choose your size, and add them to your cart. Once ready, proceed to checkout and follow the prompts to complete your purchase. You will receive an order confirmation once your transaction is successful.

2. What payment methods are accepted?

We accept major credit and debit cards, as well as secure online payment options. All payments are processed securely to ensure your personal and financial information remains protected.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number. You can use this number to monitor your package and estimate its delivery time.

4. What are the shipping options?

We offer both domestic and international shipping. Delivery times vary depending on your location. Standard shipping typically takes 2–7 business days, while international shipping may take 7–14 business days. Customs duties or taxes are the responsibility of the recipient.

5. Can I change or cancel my order?

Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is dispatched.

6. What is your return policy?

We accept returns of unworn, unwashed, and undamaged items within 14 days of receipt. Items must be returned in their original packaging with all tags attached. Once your return is received and inspected, we will process a refund to your original payment method.

7. How do I choose the correct size?

Each product page includes detailed sizing information. We recommend consulting the size guide before placing your order to ensure the best fit. If you are between sizes, consider your preferred fit and garment style.

8. Are your products sustainable?

Yes, LentoCollect.com and Zoë Kratzmann prioritize sustainability. Our garments are made using responsibly sourced fabrics and ethical production practices, ensuring quality, durability, and a reduced environmental footprint.

9. How should I care for my items?

Care instructions are provided on each garment label. We recommend following these instructions to maintain the longevity and quality of your items. Gentle washing, avoiding harsh chemicals, and air drying are often suggested for optimal results.

10. Who can I contact for further assistance?

For any questions not addressed here, our customer service team is happy to assist you. You can reach out through the website’s contact form, and we will respond promptly to ensure you have the support you need.